Frequently asked questions

We want you to enter in complete confidence, so we’ve gathered together some of the things we’re most often asked.

Frequently asked questions

We want you to enter in complete confidence, so we’ve gathered together some of the things we’re most often asked.

The Pet Lottery FAQ

  • About The Pet Lottery
    • What is The Pet Lottery?
      • The Pet Lottery is an exciting way to support Blue Cross. You’ll have the chance to win a cash prize every single week while helping to raise vital funds to care for pets in need. It’s a great feeling to know that every time you play, you’re helping to make life better for sick, injured and homeless pets.
    • How do I play The Pet Lottery?
      • Simply choose the number of entries you would like, up to a maximum of 3. Then follow the easy steps to enter your details and set up your monthly Direct Debit. And that’s it!
    • Can I buy more than 3 entries?
      • You can only buy a maximum of 3 entries to each lottery draw online. If you would like to buy more entries, up to a maximum of 5, please call The Pet Lottery Helpline on 01628 821986.
    • How can I find out what my numbers are?
      • We’ll post your lucky numbers to you within 21 days, along with your welcome pack.
    • Can I choose my own numbers?
      • All of our lottery players’ numbers are allocated automatically and are unique. This means unlike some other lotteries, you’ll never have to share your prize with anyone else.
    • What is the Super Draw?
      • We hold four Super Draws a year, each with over 100 chances to win and a total prize fund of £11,650. The Super Draw replaces the normal weekly draw four times a year to offer one lucky winner the chance to bag the jackpot of £10,000. And the best bit? As a weekly player you’re entered in the Super Draws automatically.
    • Who runs The Pet Lottery?
      • The weekly draw will be conducted every Friday by our external lottery manager, CFP Lottery and Raffles Ltd. Blue Cross are the promoter of The Pet Lottery which is regulated by the Gambling Commission under legislation laid down in the Gambling Act 2005 (as amended). All profits from The Pet Lottery will be used for the charitable purposes of Blue Cross.
  • Payments and winnings
    • How are winners drawn?
      • The lottery draw will be conducted every Friday. The draw will be conducted by a random number generator that has been tested and approved by an independent, Gambling Commission approved, third-party test house. The system selects the winners, picking the top prize winner first and the 94 third prize winners last.
    • How many winners will there be each week?
      • There are 100 prizes to be won each week with 102 prizes to be won in every Super Draw. Unlike other lotteries you won’t share your prize with anyone. However, people with more than one line could win more than one prize in the same draw. Find out more about The Pet Lottery prizes here
    • How do I claim my prize?
      • Winners of prizes will be notified and sent payment by BACs within 14 days of the draw if they pay by Direct Debit or payment by cheque within 21 days of the draw for any other payment method e.g. card/cheque/postal order.
    • How much will my Direct Debit be?
      • You will be entered into a draw for each week of the year but because some months are longer than others, we split the cost equally across the 12 months of the year. So the cost for one entry per week is £4.34 a month. Two entries a week cost £8.68 per month, and so on. Working it out this way means your Direct Debit doesn’t change month to month.
    • When will my Direct Debit be collected?
      • We can offer four payments dates each month and when you sign up you’ll be allocated the next available payment date which you’ll be notified of by post in your welcome pack. If you’d like to change your payment date please phone The Pet Lottery helpline on 01628 821986.
    • Are there other ways I can play The Pet Lottery other than by Direct Debit?
      • If you’d rather pay by card or cheque, please call The Pet Lottery helpline on 01628 821986.
    • I’m an existing lottery player, how can I increase my number of entries?
      • Please call The Pet Lottery helpline if you would like to increase your number of entries.
    • Do you accept payment by Paypal?
      • Unfortunately, we can’t currently offer this but hope to offer this option on our website soon.
    • How soon after signing up could I win?
      • You could be a winner from the very first draw you are entered into. Due to administrative processes, there is approximately a three week gap from when you sign up to your first direct debit payment. You will be entered into the next possible draw after payment has been taken.
    • Are my entry payments eligible for Gift Aid?
      • Unfortunately due to HMRC rules we are unable to claim gift aid on lottery entries. However, if you’d like to make a donation that is eligible for gift aid please click here
    • How do I cancel my entry and Direct Debit?
      • You can cancel your entry at any time by contacting us directly by calling The Pet Lottery helpline on 01628 821986 or by emailing lottery@bluecross.org.uk. You can also cancel directly with your bank but please also notify us.
  • How funds are used
    • How does The Pet Lottery help fund Blue Cross’s work?
      • The money raised by The Pet Lottery is essential in helping fund Blue Cross’s vital work. It helps find loving new homes for pets in need, provide vet care for sick and injured pets and help pets with behavioural issues have happy, healthy futures. It also helps us educate owners about pet welfare, advocate for better pet legislation and support people who are struggling to cope with the loss of a pet.
    • Shouldn’t the prize money be going towards helping pets?
      • All prize money is raised by payments from people playing The Pet Lottery. The prizes we give away are a small proportion of the total income we raise, so the pets aren’t missing out. After all, if we didn’t run The Pet Lottery we wouldn’t have access to that income in the first place. Even better, the more people who join The Pet Lottery the more we’ll be able to help pets who have no one else.
  • Problems and complaints
    • Why haven’t I received my lottery numbers?
      • Sometimes post goes astray. If you haven’t received your numbers within 21 days of signing up, please call The Pet Lottery helpline on 01628 821986 or email us at lottery@bluecross.org.uk and we’ll sort it out.
    • I’m struggling to sign up. Where can I get help?
      • Call The Pet Lottery helpline on 01628 821986 or email us on lottery@bluecross.org.uk and we’ll do our best to help.
    • How do I make a complaint about The Pet Lottery?
      • Blue Cross operates a Complaints and Disputes Procedure. If you have a complaint you can call The Pet Lottery helpline on 01628 821 986 or email lottery@bluecross.org.uk. If you are unhappy with the way a complaint is resolved you can contact the Independent Betting Adjudication Service (IBAS). IBAS acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers.
    • I think I have a gambling problem, what should I do?
      • If you feel you have a problem with gambling please visit the BeGambleAware website for help and advice at www.begambleaware.org or contact The National Gambling Helpline on 0808 802 0133. Lines are open 8am to midnight. For more information please visit our Gambling Support webpage here

Blue Cross Raffle FAQ

  • About the Blue Cross Raffle
    • What is the Blue Cross Raffle?
      • The Blue Cross Raffle is an exciting way to support Blue Cross. You’ll have the chance to win great cash prizes four times a year while helping to raise vital funds to care for pets in need. It’s a great feeling to know that every time you play, you’re helping to make life better for sick, injured and homeless pets.
    • How do I enter a raffle?
      • Simply choose the number of tickets you would like, up to a maximum of 60 tickets. Then enter your personal and payment details, and cross your fingers!
    • Do I receive my tickets in the post if I play online?
      • You won’t receive paper tickets when you enter online. We’ll send your entry numbers in an email instead. This helps to keep printing and postage costs down, which means more of your entry money goes to helping pets.
    • Can I play if I live outside the UK?
      • The Blue Cross Raffle is only open to residents of England, Scotland, Wales and Northern Ireland. Please note that the Channel Islands are not included.
    • Who runs the Blue Cross Raffle?
      • The raffle will be conducted every quarter by our external lottery manager CFP Lottery and Raffles Ltd. Blue Cross are the promoter of the Blue Cross Raffle which is regulated by the Gambling Commission under legislation laid down in the Gambling Act 2005 (as amended). All profits from the Blue Cross Raffle will be used for the charitable purposes of Blue Cross.
  • Raffle subscriptions
    • How does subscription work?
      • Subscribing is a great way to make sure you never miss out on a raffle. Your payment will be taken automatically when each raffle launches, meaning all you have to do is hope your luck is in!
    • How can I cancel my subscription?
      • You can cancel your subscription at any time by contacting the raffle helpline on 01628 511703 or email us on raffle@bluecross.org.uk.
  • Payments and winnings
    • How are winners drawn?
      • Winners are drawn using a random number generator that has been tested and approved by an independent, Gambling Commission approved, third-party test house, meaning draws are completely fair and open.
    • How many winners will there be?
      • There are 102 prizes to be won in each raffle, with a further 50 Fast Entry prizes, so there could be up to 152 different winners. However, people with more than one ticket could win more than one prize in the same draw. Winners will be posted here within 14 days of the draw.
    • How do I claim my prize?
      • If you’re a lucky winner you will be notified and sent payment by cheque within 21 days of the draw.
    • Are my entry payments eligible for Gift Aid?
      • Unfortunately due to HMRC rules we are unable to claim gift aid on raffle entries/tickets. However, when entering the raffle you can choose to make an additional donation which will be eligible for gift aid. Or if at any time you’d like to make a donation (which is eligible for gift aid) separately to entering a raffle please click here
  • How funds are used
    • How do raffles help fund Blue Cross’s work?
      • The money raised by our raffles is essential in helping fund Blue Cross’s vital work. It helps find loving new homes for pets in need, provide vet care for sick and injured pets and help pets with behavioural issues have happy, healthy futures. It also helps us educate owners about pet welfare, advocate for better pet legislation and support people who are struggling to cope with the loss of a pet.
    • Shouldn’t the prize money be going towards helping pets?
      • All prize money is raised by payments from people playing the raffles. The prizes we give away are a small proportion of the total income we raise, so the pets aren’t missing out. After all, if we didn’t run raffles we wouldn’t have access to that income in the first place. Even better, the more people who join the Blue Cross Raffle the more we’ll be able to help pets who have no one else.
  • Problems and complaints
    • Why haven’t I received my raffle numbers?
      • Our email may have ended up in your spam or junk folder, so please check there first. If you still haven’t received your numbers within 21 days of signing up, please call our raffle helpline on 01628 511703 or email us on raffle@bluecross.org.uk and we’ll sort it out.
    • I’m struggling to enter the raffle. Where can I get help?
    • How do I make a complaint about the Blue Cross Raffle?
      • The Promoter operates a Complaints and Disputes Procedure. If you have a complaint you can call our raffle helpline on 01628 511703 or email raffle@bluecross.org.uk. If you are unhappy with the way a complaint is resolved you can contact the Independent Betting Adjudication Service (IBAS). IBAS acts as an impartial adjudicator on disputes that arise between betting/gambling operators and their customers.
    • I think I have a gambling problem, what should I do?
      • If you feel you have a problem with gambling please visit the BeGambleAware website for help and advice at www.begambleaware.org or contact The National Gambling Helpline on 0808 802 0133. Lines are open 8am to midnight. For more information please visit our Gambling Support webpage here
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Support and advice Visit begambleaware.org